What do I do when an online casino company contacts you to verify my ID?

Licensed online casinos are required to ensure that players’ details are accurate and legit. In states like New Jersey and Michigan, where online gambling is legal, casinos must make ID requests based on Know Your Customer (KYC) regulations. It’s also important that casinos know their customers are over 21.

KYC rules aren’t just restricted to regulated US casinos. Many jurisdictions in the world insist that their licensed online casinos make ID checks on new customers.

So, how can you tell the casino that you are who you say you are? Once you sign up and open an account at an online casino like Golden Nugget, they will contact you via email or message to provide documents. You will need to provide photos or scans of your documents to prove your identification, together with proof of address.

Accepted proofs of identification can include:

  • Driver's license
  • Passport
  • Military ID
  • Government-issued photo ID.

Proof of address can be provided in the form of a recent utility bill, a bank statement dated within the last three months, or a recent credit card statement. The bank statement must clearly show your name, account number, and the bank’s name and logo.

If you are making a debit or credit card deposit, you will also have to prove ownership of the card. You may be asked to send a scan of the front and back of the card. All scans are held securely by the casino in accordance with regulation rules.

Sending document scans is simple and can be done via the customer support email. Some casinos also let you provide ID proof via the Live Chat window, if available. Once approved, you will be able to continue depositing and playing for real cash.

In New Jersey, gaming law requires players to send their Social Security number to the casino too. This is to prevent underage gambling and fraud. As with scans and copies of documents, Social Security numbers are held on a secure server.

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